TERMS AND CONDITIONS

 

  1. Information about us / how to contact us

 

We are So Choux ltd a company registered in England and Wales. Our company registration number is  and our registered office is at 25 Heathman‘s road, Fulham NW6 4TJ. Our registered VAT number is. Sophie Gendarme is the legal owner of the company.

In order to contact us, you can either write us an email to so@sochoux.co.uk or calling our team at 07446 150808.

We accept orders and payments only by email.

 

  1. Our products

 

All our displayed images are not contractual.

Since taste is a personal matter and subjective, we cannot accept any rejections of any products solely because you do not like the taste.  

Product warranty. We guarantee to the customer that all our products are made and packed according to strict quality rules, and preserved according to current standards in United Kingdom.

The products provided by us benefit of right, accordingly to legal provisions:

  • From the legal guarantee of conformity, for products apparently faulty, damaged or defective or not corresponding to the order,

  • From the legal guarantee against latent defects.

Perishable products. Regarding perishable products, our responsibility should not be engaged in case of non respect from the client of the preservation conditions and/or optimal instructions, or if this one consumed products beyond the expiration date mentioned on the packaging. In any case, for all products sold, our responsibility should not be engaged in case of wrong utilisation, for professional use, negligence or lack of maintenance from the clients, as in case of normal use of the products, accidents or major force. 

Allergies. All of our products are produced in the same kitchen and may contain: gluten, lactose, eggs, soya and nuts. We do our best to avoid cross-contamination but cannot guarantee the absence of allergens in our products.

 

  1. Our use of data and protection

 

For security purpose. The request of a password can be made and allow us to verify your identity. This identity request can also be made by contacting our customer service in order to ensure the personalisation of the relationship.

For statistical purposes. In order to always improve our service and offer, we could prepare internal statistical studies regarding the frequency of consumption of our website, products and delivery methods.

For marketing purposes. Concerned to adapt our communication to your expectations, we can use your data in order to refine the targeting on our website and on our product offers regarding publicity. We can also exploit these data to send you emails (if you agreed to receive them) about an uncompleted basket, a purchase stimulus, or to inform you about the availability of a product.

For transactional purposes. As part of your online order, information about you, products, delivery, your residence or your payments are collected to ensure an optimal follow-up of the transaction and the post-purchase customer service.

Cookies. We are able to collect browsing history through “cookies”. Should you wish to have more information regarding the cookies privacy policy of your browser, you can refer to the section covering this matter of your browser. Your settings will define which data we can collect and therefore use for marketing and targeting purposes.

 

  1. Orders

 

If we are unable to accept your order, we will inform you by writing an email and will not charge the products. The different reasons why we could not fulfill your order might be because the product is out of stock, due to unexpected limits on our resources, which we could not have planned, because we have identified an error in the pricing or description of the product, because we are not able to deliver to your location, or because we cannot meet a specified delivery deadline.

For private customers.

For corporate customers.